Privacy Policy

1. Who we are

ClearPath Digital ("we", "us", "our") is a Singapore-based AI consultancy led by Derek Bay. We help small businesses grow online through website revamps, SEO and AEO optimisation, AI chatbot integration, AI video creation, and AI caller automation.

Our website is clearpathdigital.digital. For any privacy-related questions, contact us at info@clearpathdigital.digital.

2. What we collect

When you submit an enquiry form on our website, we collect the following personal information:

• Full name
• Email address
• Telephone number (where provided)
• Message content — the details of your enquiry or project description

We do not collect sensitive personal data (such as financial details, health information, or government identification numbers) through our website forms.

3. Why we collect it

We collect this information to:

• Respond to your enquiry promptly (within 24 hours)
• Arrange and conduct your free Missed Call Audit or AI Growth Audit call
• Communicate with you about services directly connected to your request
• Prepare a custom proposal tailored to your business needs

The legal basis for processing your data is your consent, given when you voluntarily submit a form on our website.

4. How we use it

Your personal information is used solely to deliver the service you requested and to follow up on that specific enquiry. Specifically:

• We will contact you via email or telephone to respond to your request
• We will not add you to any marketing mailing list without your explicit consent
• We will not sell, rent, or share your personal information with any third party for marketing purposes
• We will not use your information for any purpose other than the one for which it was collected

5. How long we keep it

We retain your personal information only for as long as necessary to:

• Complete your enquiry and any related follow-up communications
• Fulfil any services we have agreed to provide
• Comply with applicable legal or regulatory obligations

Once your enquiry has been resolved and no ongoing service relationship exists, your personal information will be securely deleted or anonymised within a reasonable timeframe.

6. Third-party services

Our website uses a small number of third-party tools to operate effectively. Each has its own privacy policy:

• Web3Forms — processes contact form submissions on our behalf. Your form data is transmitted to Web3Forms servers and forwarded to our email. See web3forms.com/privacy.
• Tidio — provides the live chat widget on our website. If you interact with the chat, Tidio may collect basic usage data. See tidio.com/privacy-policy.
• Google Fonts — loads typography assets from Google's servers, which may collect your IP address as a standard web request. See policies.google.com/privacy.

We do not use advertising networks, social media tracking pixels, or analytics tools that build behavioural profiles of our visitors.

7. Cookies

Our website uses a small number of cookies:

• Functional cookies — used by the Tidio live chat widget to remember whether the chat window is open or closed during your session.
• Preference cookies — used to remember your cookie consent choice so we do not ask you again on every page.

We do not use advertising cookies, tracking cookies, or any cookies that follow you across other websites. You can manage or disable cookies in your browser settings at any time. Note that disabling cookies may affect the live chat functionality.

8. Data security

We take the security of your personal information seriously. Our website is served over HTTPS (encrypted connection), and we use reputable third-party tools with their own security standards to handle form submissions and live chat.

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. If you have concerns about the security of your data, please contact us directly.

9. Your rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access — request a copy of the personal information we hold about you
• Right to correction — ask us to correct any inaccurate or incomplete information
• Right to deletion — ask us to delete your personal information, subject to legal obligations
• Right to withdraw consent — withdraw your consent at any time, which will not affect the lawfulness of processing before withdrawal
• Right to object — object to our processing of your information in certain circumstances

To exercise any of these rights, email us at info@clearpathdigital.digital. We will respond within 30 days.

10. Policy updates

We may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please get in touch:

We are committed to handling your data responsibly and will do our best to address any concern promptly.